Notice: the WebSM website has not been updated since the beginning of 2018.

Web Survey Bibliography

Title Web-based Survey versus Conventional Survey. The Malaysian Experience in Conducting the Internet Subscriber Study
Year 2002
Access date 05.04.2004
Full text pdf (201k)
Abstract The aim of this paper is to discuss the issues and challenges in conducting the Internet Subscriber Study (ISS) at JARING Counters using both the traditional method of mail questionnaire and a web survey. The web survey was adopted in the second phase of implementation, when the traditional method encountered a fairly low response rate and poor administrative support from the JARING Service Outlets (JSOs). The JSOs regarded the ISS survey as an additional responsibility which was cumbersome and unrewarding in terms of monetary value. Moreover, in most cases the JSOs undertook the registration process on behalf of the actual applicant, resulting in the conventional methodology failing to capture the relevant social, economic and demographic information of the actual applicant. In contrast, the web survey method proved relatively successful since the online data system enabled the new JARING subscribers to directly link to the survey site without having to go through a third party. The success of the web survey approach can also be attributed to a number of strategies to increase the response rate, such as JARING’s welcoming email note, posters, letter of notification to JSOs and registrants, banner advertisement, etc. Each respondent was also awarded 500 minutes of free surf time as an incentive. The paper also describes the scope and coverage of information sought in the study.
Access/Direct link Homepage - conference (full text)
Year of publication2002
Bibliographic typeConferences, workshops, tutorials, presentations
Print

Web survey bibliography - Other (439)

Page:
Page: